Mail-in phone repairs.
From anywhere in the UK.
A cracked screen, a battery that won’t last or a device that won’t charge? Send your phone, tablet or laptop to our Sheffield workshop and keep your repair organised from start to finish.
Choose your device · Check the estimate · Book online
Your repair, from door to door.
Four clear steps to getting your phone, tablet or laptop working again.
- 01
Find your repair
Search for your exact device, select a repair and check the estimate. If the fault is unclear, ask us for a quote before you send it.
- 02
Book, pack & send
Choose courier delivery, add the address you will send from and want the repaired device returned to, then confirm your booking. Put the Booking Label inside and the prepaid carrier label outside the parcel.
- 03
We get to work
We assess the device and agree any changes to the work or price with you. Follow the repair through your account and email updates.
- 04
Back in your hands
Once the repair is complete, pay through the secure payment link. We then arrange return delivery to your confirmed address.
Phone, tablet & laptop repairs by post.
Exact models matter. Find yours to see the services and estimates available.
Phone repairs
Explore iPhone, Samsung Galaxy and other Android models for screen, battery, charging and fault diagnosis options.
Choose a modelTablet repairs
Choose your iPad or other tablet model to discuss display damage, battery problems and charging faults.
Choose a modelLaptop repairs
Find your MacBook or laptop model and explain the problem. We confirm repair options and parts availability with you.
Choose a modelWhy choose Sam’s Mobile?
Useful advice, clear choices and a repair you can follow.
A real Sheffield shop
Speak to Sam’s Mobile Phones in Darnall. You can contact the same business whether you visit us locally or send a device from elsewhere in the UK.
Know your next step
See an estimate for listed repairs or request a quote. We explain the work and confirm the price before asking you to pay.
Updates in one place
Your customer account brings together your booking reference, repair progress, Booking Label and payment request. We also email repair updates.
Options for your exact model
Browse screen, battery, charging and other services matched to your device. For an unknown fault, a device inspection has an initial £35 checking fee.
Send it or bring it
Choose courier delivery from across the UK, or drop off and collect at our Sheffield shop. The booking form adapts to your choice.
Help when you need it
Unsure which repair to select? Call, email or message us on WhatsApp with your model and symptoms. Please keep device passcodes out of messages.
Pack carefully.
Keep the reference.
Your Booking Label goes inside the parcel so we can identify the repair. Follow the courier instructions shown in your repair order before sending the device.
- Back up important data and remove your SIM and memory cards.
- Switch off the device and protect it inside a sturdy box with cushioning on every side.
- Print the Booking Label from your account and place it inside. If you cannot print, include your booking reference and name.
- Check your repair order for courier instructions before sending the parcel.
- Keep your tracking reference until the repair is returned.
Battery damaged or swollen? Contact us before sending. The courier may restrict carriage of damaged batteries.
Based in Darnall.
Here for the whole UK.
Sam’s Mobile Phones serves local customers in Sheffield from 590 Staniforth Road, Darnall, Sheffield S9 4LN. Our mail-in repair service makes the same booking process available across England, Scotland, Wales and Northern Ireland.
Prefer to visit? Choose in-store drop-off and select your planned visit date and time at checkout. Need help before sending a device? Email info@samsmobiles.com.
Mail-in repair questions
Can I send a device from anywhere in the UK?
Yes. Our mail-in service is available to customers in England, Scotland, Wales and Northern Ireland. Select your device and courier delivery when booking. Contact us first about any location or device that needs special delivery arrangements.
How much will my repair cost?
Choose your exact model to see the available repair estimates. A quote request lets us discuss an unlisted problem. If you select device inspection and diagnosis, the initial checking fee is £35. We agree any additional repair work and return delivery charge with you.
Is the Booking Label a prepaid shipping label?
No. The Booking Label identifies your device and WooCommerce repair order and goes inside the parcel. When prepaid shipping is enabled, your separate carrier label is provided for the outside of the parcel.
How long does a mail-in repair take?
The service selection shows the estimated workshop turnaround where available. Timing starts after the device reaches us and depends on the fault, parts and your approval. Allow extra time for the journey to us and return delivery. Ask the team if you have a deadline.
When do I pay?
No payment is taken when you confirm the booking. After the repair is complete and the final amount is agreed, we send a secure payment request. Return delivery or collection follows payment. Any assessment or delivery charges are explained before you proceed.
What happens if the device cannot be repaired?
We contact you with the findings and discuss the next step, including return arrangements and any previously agreed assessment or delivery charges. A quote request does not authorise extra repair work.
Can I check progress online?
Yes. Sign in to My Account, open Orders and select your repair. The order shows the current repair stage and its history. Booking Labels and payment requests are available there too. Courier tracking appears when the team adds it.
Do I need to send my password or PIN?
Please do not put passwords, passcodes or payment details in the booking form or parcel. Back up your data first. If access is needed to test a repair, the team will discuss a suitable arrangement with you.
Can I drop off at your Sheffield shop instead?
Yes. Choose in-store drop-off on the repair selection page. You only need your contact details plus your planned drop-off date and time at checkout. Call or message us if you want to check parts availability before travelling.
Ready to fix your device?
Choose a repair, or ask us where to start.